|Bleckfield offers two support contract options, both of which include:|
|Response times to suit your business requirements|
|Remote support – enabling us to fix the majority of issues fast|
|Proactive daily monitoring – we fix issues before they become a problem|
|Flexibility on contract changes|
|Web-Based Call Tracking|
|The key is that you get as much service as you need, when you need it. There are no caps or limitations on the number of times you can call us for support. Our support lines are open from 8.30am – 6pm Monday to Friday|
Premium Care is our all inclusive service package giving you total peace of mind at a fixed cost, regardless of how many support issues you may have during the year.
Plus Care is our flexible support package for companies wishing to receive assistance over the telephone and via our remote support option. On site work is charged at a reduced rate.
Service and Support Benefits
Clients using our PREMIUM Care and PLUS Care support services benefit from:
- Agreed response times 4hr or 2hr response with 8hr fix on all priority support calls
- Web based call logging system, ensuring maximum efficiency
- Quality controls to ensure the highest service level standards
- Priority access to our certified support personnel
- Priority escalation procedures through major suppliers and manufacturers
- Reduced costs when utilising technical service resources and commissioning further works
- Option for ‘standby’ server support.
- No hidden costs: All travel costs/expenses included
- Remote Support infrastructure installed at no extra cost.
- Microsoft Certified support staff – we are a Microsoft Gold Partner.
- We are a Sage Small Business Partner.
- We are an HP partner.