Support Options

Bleckfield offers two support contract options, both of which include:
Response times to suit your business requirements
Remote support – enabling us to fix the majority of issues fast
Proactive daily monitoring – we fix issues before they become a problem
Flexibility on contract changes
Web-Based Call Tracking
The key is that you get as much service as you need, when you need it. There are no caps or limitations on the number of times you can call us for support. Our support lines are open from 8.30am – 6pm Monday to Friday

PREMIUM Care

Premium Care is our all inclusive service package giving you total peace of mind at a fixed cost, regardless of how many support issues you may have during the year.

PLUS Care

Plus Care is our flexible support package for companies wishing to receive assistance over the telephone and via our remote support option. On site work is charged at a reduced rate.

Service and Support Benefits

Clients using our PREMIUM Care and PLUS Care support services benefit from:

Agreed response times 4hr or 2hr response with 8hr fix on all priority support calls
Web based call logging system, ensuring maximum efficiency
Quality controls to ensure the highest service level standards
Priority access to our certified support personnel
Priority escalation procedures through major suppliers and manufacturers
Reduced costs when utilising technical service resources and commissioning further works
Option for ‘standby’ server support.
No hidden costs: All travel costs/expenses included
Remote Support infrastructure installed at no extra cost.
Microsoft Certified support staff – we are a Microsoft Certified Partner and Cloud Partner.
We are a Sage Small Business Partner.
We are an HP partner.