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IT Rescue!
To connect to one of our support technicians, simply type in your name below and click 'please help'.
Windows will then prompt you to download/run some components needed by our remote software; accept these boxes and the technician will be able to help you further.
Support and Documentation
Not sure if you can help me, but thought you could possibly point me in the right direction.
(By starting off from a position of humility rather than with the typical assumptive introduction, and by asking for help, this e-mail gives the reader a chance to either tell the sender that he has reached the right person or to refer him on to someone else. )
Would you happen to know who in your organization would be responsible for diagnosing and solving productivity issues related to your technology infrastructure -- specifically, underperforming servers, outdated software upgrades, or out-of-date computer hardware? (Rather than offering solutions, the writer is addressing very some real problems and issues that may exist in the reader's company. In other words, the e-mail is about the receiver, not the sender. Also, the writer doesn't mention any demonstration because problems must always come first, and the solutions later. )
I'm with XYZ company, and we specifically help companies solve these types of issues.
(This reinforces that the writer's company solves problems.)
Any help you could provide would be very graciously appreciated. ( This statement expresses the warmth of the writer's gratitude in advance.)
Warmest regards, (The warmth of this closing humanises the whole communication. )
Michael Johnson
Productivity Consultant
XYZ Software
